SHIPPING AND RETURNS

Most items will ship within 3-5 business days. Furniture and made to order items will have longer processing and shipping times. Please refer to the individual product pages for more details. When your order does ship we will send you a confirmation email with the tracking information. Please check your spam folders if you are unable to find this email. We are unable to edit shipping addresses once your order has shipped.

I want to return something, what do I do?

We try our very best to deliver the most qualitative products, but nonetheless it’s possible you’re not entirely satisfied with your purchase. In that case you can return your product(s).

All you have to do is notify us by e-mail within 14 days of receiving the item.
Send the items back within 14 days of notifying us, please note that the product you wish to return must satisfy to the following conditions:

  • It must be in new condition and undamaged.
  • It must be unused and complete.
  • It must be untorn packaging and in original condition
  • The packaging, however, may be opened.

 

All items must be sent back in the original packaging.  If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in new condition, meaning they are in unused/unwashed condition and show no signs of wear.

The return shipment cost must be paid by you, and is not covered by Amame Maison.
When a product sale is cancelled we will not return the shipping cost.

In the case a product is bought in SALES, this is a final sale and the product cannot be returned.

We try to do our best to make your shopping experience as easy as possible. For this reason we have for seen that there is no shipping cost whenever you purchase is above 150 euro’s. However there is one exception, furniture. Because of the bulky features of furniture we cannot apply this rule. For every piece of furniture we have a specific shipping cost depending on size and weight of the product. We don’t ship outside of Europe. We ship with GLS for all standard orders. Today we only ship to: Belgium, The Netherlands, Luxembourg, Germany, France and Spain. All orders are shipped from our warehouse in Sint Niklaas, Belgium. We do not refund original shipping charges. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item.

Any other questions?